Support

How to get help

To help us help you quickly, include:

your store URL, for example yourstore.myshopify.com
the theme version (Online Store > Themes > ... > Edit theme info, or the theme editor's theme menu)
what you expected and what happened, with the page address
a screenshot or screen recording, if you can

The form confirms on screen when your message is sent. We reply by email within two business days, usually sooner.

What support covers

Questions about theme settings, sections and blocks
Help setting up the features this documentation describes: metafields, Search & Discovery filters, complementary products, the free-shipping bar
Bugs in the theme: broken layouts, dead links and anything that doesn't work as documented. We fix them in a theme update. Critical problems are fixed as fast as possible

What support doesn't cover

Custom code changes, or problems caused by edited theme code
Design or customization work beyond the theme settings
Installing, configuring or fixing third-party apps, and conflicts caused by them
Store setup outside the theme, such as shipping rates, payments, markets or checkout

For customization, we recommend hiring a Shopify Partner. Customization is not part of the theme price, and we don't sell it as an add-on.

Before you edit code

Always duplicate the theme first (Online Store > Themes > ... > Duplicate) and keep a list of your changes. Theme updates don't carry over code edits.

Updates